KEY CONTROL FOR THE HOUSEKEEPING (the key control cabinet in the Housekeeping office)
Standard:
All keys must be signed in and signed out in the Key Control Logbook and returned at the end of each shift.
All keys must be signed in and signed out in the Key Control Logbook and returned at the end of each shift.
To ensure strict key control at all
times, associates shall not hand-over or lend keys.
Procedure:
1. Keys must be kept in the key control cabinet in the Housekeeping office. Morning shift supervisor gets the key from Security to open the office and key cabinet.
2. Before any keys are handed out, the Supervisor takes inventory to verify that all keys are accounted for.
3. Supervisors, Laundry Manager, and other authorized associates sign out keys at the beginning of
the shift.
4. Every associate signing for the key(s) is responsible for them.
5. Keys must be carried at all times and never left in door locks, on trolleys, in a pantry, or other
disposition.
6. Keys must not be loaned to anyone without signing in the key log. Room Attendants are not allowed to open doors for other associates who are not authorized to the area or without approval from a supervisor.
7. Keys must never be removed from the hotel.
8. Loss of assigned keys or removal of keys from the hotel is considered as serious misconduct which shall lead to disciplinary action. The Executive Housekeeper and Security shall be immediately notified.
9. At the end of each shift, keys must be returned to the Housekeeping office and signed-in in the key Logbook.
10. The key logbook and key cabinet key is transferred from the morning supervisor to the evening
supervisor at change of shift.
11. At the end of the evening shift, the supervisor must take an inventory of keys to account for all.
12. The night-duty Room Attendant should receive keys needed during the shift before the evening
supervisor leaves. These keys are returned to the morning supervisor when the shift starts.
13. The key cabinet must be locked and the cabinet key shall be returned to Security by the evening
supervisor.
Procedure:
1. Keys must be kept in the key control cabinet in the Housekeeping office. Morning shift supervisor gets the key from Security to open the office and key cabinet.
2. Before any keys are handed out, the Supervisor takes inventory to verify that all keys are accounted for.
3. Supervisors, Laundry Manager, and other authorized associates sign out keys at the beginning of
the shift.
4. Every associate signing for the key(s) is responsible for them.
5. Keys must be carried at all times and never left in door locks, on trolleys, in a pantry, or other
disposition.
6. Keys must not be loaned to anyone without signing in the key log. Room Attendants are not allowed to open doors for other associates who are not authorized to the area or without approval from a supervisor.
7. Keys must never be removed from the hotel.
8. Loss of assigned keys or removal of keys from the hotel is considered as serious misconduct which shall lead to disciplinary action. The Executive Housekeeper and Security shall be immediately notified.
9. At the end of each shift, keys must be returned to the Housekeeping office and signed-in in the key Logbook.
10. The key logbook and key cabinet key is transferred from the morning supervisor to the evening
supervisor at change of shift.
11. At the end of the evening shift, the supervisor must take an inventory of keys to account for all.
12. The night-duty Room Attendant should receive keys needed during the shift before the evening
supervisor leaves. These keys are returned to the morning supervisor when the shift starts.
13. The key cabinet must be locked and the cabinet key shall be returned to Security by the evening
supervisor.
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