INSPECTION PROCESS FOR LOST ITEMS IN GUEST ROOM

INSPECTION PROCESS FOR LOST ITEMS IN GUEST ROOM AT EVASON ANA MANDARA RESORT

-         When guests inform that they have lost their belongings, it is necessary to follow these steps:

1.    Receive information carefully including: time, place, room number and lost items …

2.    Security on duty must report to Manager, Assistant or Supervisor.

3.    Arrange security right at the scene.

4.    Protect the scene from being mixed…

5.    Security Manager or Assistant reports to GM

6.    Go to the site to meet the guests and get information from them.

7.    Depending on the nature of the incident to report to the police

8.    Ask for permission from the guests to check all items in the guest room.

9. check thoroughly the hosts entering guest room, and ask them to write reports for investigation.

10. Call more security guards and divide into groups to check.

a.     Group 1: Check carefully all items of the room such as: bed, on and under the bed, suitcase …

b.    Group 2: Check carefully the hosts before going out of the gate. For concerned people, security asks them to stay for investigation.

c.     Group 3: Check hosts’ locker and motorbike, hand trolley of housekeeping team …

9.    Summarize and report the incident.